To become a household name for Housing Finance in
middle income groups.

Our Mission

Help more and more people to own their home.
We strive for quick and prompt service.

Complaints & Grievances

If a customer wants to make a compliant, he can do so in writing

  • to the concerned Branch Manager at the base branch from which the home loan was taken or at the nearest DVHFL branch. Address and telephone numbers are made available in our website
  • OR
  • to the Customer Grievance Cell / President at the following address / e-mail ID

    Registered Office & Corporate Office : No.3, JVT Towers, 8 th A Main Road, Sampangirama Nagar, Bangalore – 560 027

    E-mail ID
    Company : info@dvhousing.com
    Customer Grievance Redressal Cell : Kannan.g@dvhousing.com
    President : komala.nair@dvhousing.com

The Branch Manager shall enter the complaint in the Complaint register maintained at the branch and send his/her reply to the satisfaction of the customer within a week. In case of detailed inquiry requiring time, an interim acknowledgement of the complaint shall be sent immediately indicating therein approximate time required for final reply. The acknowledgement shall contain BM’s name also. In any case, the complaint shall be disposed off within 6 weeks for loans. The reply shall indicate the name and address of the next superior authority to whom the complaint is taken further, if the customer is not satisfied with the reply. A copy each of the Branch Manager’s reply & complaint will be sent to the President for his/her perusal.

The file / comments of the branch shall be called for by the President and action initiated for disposing of the complaint within 2 weeks if complaint is received directly. A communication will be sent to the customer in this regard.

If the customer is still not satisfied, he can send a communication regarding loans to the National Housing Bank (NHB) at the following address, along with a copy each of his original complaint and the reply received using the online mode at the link – https://grids.nhbonline.org.in OR in offline made by post, the prescribed format available at link http://www.nhb.org.in/Grievance_Redressal-System/Lodging-Complaint- Against-HFCs- NHB%2%80%93Physical -Mode.pdf to Complaint Redressal Cell, Department of Regulation and Supervision, National Housing Bank, 4 th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi – 110 003

If the customer is not satisfied with (a) and (b) too then regarding life insurance customer can write to DHFL Pramerica Life Insurance Company Ltd , 4th Floor, Building No. 9 B, Cyber City DLF City Phase III, Gurgaon–122002 or call DPLI toll free number 1800-102- 7070 or email to customerfirst@dhflpramerica.com.

Regarding General insurance customer can write to Cholamandalam MS General Insurance Company Ltd, 2nd Floor, "Dare House", No.2, NSC Bose Road,Chennai - 600001, India. Or call 044-3044 5400, 1800-200- 5544 or email to customercare@cholams.murugappa.com Incase customer is still not satisfied (related to insurance) with the response provided by insurer too then he can write a complaint online through IGMS by logging into www.igms.irda.gov.in or Call: Toll Free Number 155255 or Email to Complaints@irda.gov.in or write to Insurance Regulatory and Development Authority of India (IRDAI), United India Tower, 9th floor, 3-5- 817/818, Basheerbagh, Hyderabad –500 029 or even approach the Insurance Ombudsman if required